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"I left after the first night. This company won’t talk to you through any of the proper channels like VRBO website/app or phone call. I contacted them several times ahead of my stay asking about facility access and they never responded. Finally after waiting outside my location for an hour, my phone about to die with little to no internet access in a foreign country, my wife was able to get ahold of them after many many attempts. They informed her that they needed documents and such from me...

"Oh dear… should have been an amazing family gathering with relatives flying in from all over the globe…. We couldn’t get in for 3 hours as the lock was broken and when we did we could not secure the door and lock it so as the renter I had to stay in while all my family went for dinners, lunches and events we had organized. I couldn’t even work due to no WIFI. The renters downstairs were angry at the noise we were making and were quite aggressive. The only assistance I could get was a pass the...