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"Lovely staff. Great quality products in the bathroom. Lovely bedding very nice! "

"I liked the attentiveness of the reception staff."

"Staff were excellent. I was escorted to my Uber. Lol"

"Nice people, nice place...."

"Awesome property. Staff are wonderful and very accommodating! "

"The Gainsborough has a beautiful spa area and is very centrally and conveniently located in downtown Bath. The hotel stocks all rooms with soft drinks and water in the mini fridge (a nice touch), and the breakfast offerings are excellent, including both a continental buffet with a cooked to order option. The bar area of the hotel is small and was not well stocked during our visit. Also, some of the staff seemed new and unfamiliar (although polite) with the property, but the concierge as well as the front desk manager, Howard, were wonderful, and made what was a good stay into a great stay. The concierge's restaurant and tour recommendations were wonderful, and the front desk manager assisted our party of four with an issue we encountered with a rude and arrogant guest. The professionalism he demonstrated in handling the situation was commendable. We will be back. "

"Great stay 10/10"

"We loved this quirky, chic hotel. It was near to the Bath Spa train station, Bath bus station, and walkable to the entire city center of bath. "

"Good hotel with friendly and helpful staff. Handy location "