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Casa de Hacienda Su Merced

3.5 star property
Family-friendly hotel with 2 restaurants connected to a shopping center in Puembo

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Photo gallery for Casa de Hacienda Su Merced

Front of property - evening/night
Exterior detail
Exclusive Double Room | View from room
Deluxe Single Room | 1 bedroom, premium bedding, pillowtop beds, free minibar
2 restaurants, breakfast, lunch, dinner served; local cuisine

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Romantic Triple Room, 2 Bedrooms

Romantic Triple Room, 2 Bedrooms | 1 bedroom, premium bedding, pillowtop beds, free minibar

Romantic Triple Room, 2 Bedrooms

Highlights

Yard
Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Free minibar items
Clothes dryer
  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Royal Quadruple Room, 2 Bedrooms

Royal Quadruple Room, 2 Bedrooms | View from room

Royal Quadruple Room, 2 Bedrooms

Highlights

Yard
Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Free minibar items
Clothes dryer
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds

View all photos for Comfort Twin Room

Comfort Twin Room | View from room

Comfort Twin Room

Highlights

Yard
Balcony
Separate sitting area
Individually furnished
Individually decorated
Heating
Free minibar items
Clothes dryer
  • 35 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Design Cabin

Design Cabin | 1 bedroom, premium bedding, pillowtop beds, free minibar

Design Cabin

Highlights

Balcony
Yard
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Heating
Free minibar items
  • 80 sq m
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Deluxe Single Room

Deluxe Single Room | 1 bedroom, premium bedding, pillowtop beds, free minibar

Deluxe Single Room

Highlights

Balcony
Yard
Separate sitting area
Individually furnished
Individually decorated
Heating
Free rollaway/extra beds
Free minibar items
  • 35 sq m
  • Mountain view
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Map
Calle Julio Tobar Donoso, Casa No. 12, 1 Km. Y de Puembo, Chiche Obraje, Puembo, Pichincha, P01000

What's nearby

  • University of San Francisco Quito Campus - 13 min drive - 12.3 km
  • Atahualpa Olympic Stadium - 19 min drive - 20.9 km
  • Quicentro Shopping - 19 min drive - 20.9 km
  • Parque La Carolina - 19 min drive - 20.9 km
  • General Rumiñahui Coliseum - 20 min drive - 20.5 km

Getting around

  • Chimbacalle Station - 34 min drive
  • Mariscal Sucre Intl. Airport (UIO) - 39 min drive

Restaurants

  • ‪La Casa de Rafa - ‬11 min drive
  • ‪El Ensayadero - ‬11 min drive
  • ‪Cañon Del Chiche - ‬11 min drive
  • ‪Blend by La Birrería - ‬8 min drive
  • ‪Al Forno - ‬3 min walk

About this property

Casa de Hacienda Su Merced

Family-friendly hotel connected to a shopping center
Free full breakfast, a free daily manager's reception, and a terrace are just a few of the amenities provided at Casa de Hacienda Su Merced. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and local cuisine. In addition to a firepit and 2 coffee shops/cafes, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
  • Barbecue grills, coffee/tea in the lobby, and concierge services
Room features
All guestrooms are individually furnished, and boast comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and separate sitting areas.
Other conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • Private yards, separate sitting areas, and heating

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 12 km
  • Shopping center shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 10:00 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Toriles

Things to do

  • Library
  • Playground
  • TV in common areas

Family friendly

  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,076 square feet of conference space
  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 floor
  • 2 buildings
  • Banquet hall
  • Built in 1200
  • Colonial architecture
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Towels provided

Food and drink

  • 24-hour room service
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Desk
  • Dryer
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are available for USD 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 15 per person (roundtrip)
  • Crib (infant bed) fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Hostería Su Merced
Hostería Su Merced Hotel
Hostería Su Merced Hotel Puembo
Hostería Su Merced Puembo
Casa Hacienda Su Merced
Casa Hacienda Su Merced Puembo
Casa Hacienda Su Merced Hotel
Casa Hacienda Su Merced Hotel Puembo
Casa De Hacienda Su Merced Ecuador/Puembo
Casa Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel
Casa de Hacienda Su Merced Puembo
Casa de Hacienda Su Merced Hotel Puembo

Frequently asked questions

Is Casa de Hacienda Su Merced pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa de Hacienda Su Merced?

Self parking is free at this property.

What time is check-in at Casa de Hacienda Su Merced?

Check-in begins at 4:00 PM.

What time is check-out at Casa de Hacienda Su Merced?

Check-out is at noon.

Does Casa de Hacienda Su Merced provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 15 per person applies.

Where is Casa de Hacienda Su Merced located?

Located near the airport, this family-friendly hotel is 16 mi (25.8 km) from Quicentro Shopping.

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Casa de Hacienda Su Merced Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 45 out of 78 reviews
Rating 8 - Good. 21 out of 78 reviews
Rating 6 - Okay. 6 out of 78 reviews
Rating 4 - Poor. 3 out of 78 reviews
Rating 2 - Terrible. 3 out of 78 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

This is one of the most amazing places that I have ever stayed! The 400 year old farmhouse was stunning and the staff was warm, friendly, and just amazing!
Stayed 1 night in Mar 2023

10/10

Stayed 1 night in Jul 2024

10/10

Esperienza molto positiva, ho trovato un gruppo di persone molto gentili e aempre tutti sorridenti, mi hanno fatto stare molto bene. Immerso nel verde permette di staccare e rilassarsi. Colazioni ottime e apprezzatissime e se si vuole prenotando si puo anche cenare e cibo favoloso.
Stayed 4 nights in Mar 2023

10/10

Nice compound in the neighborhoods between the airport and the central district. Hook up with their driver Washington who will take you to all the places you want to go in and around town. Hotel staff is very accommodating and friendly. Property is 400 year old building surrounded by gardens.
Stayed 4 nights in Oct 2019

6/10

This 400 year old property is in the process of being updated and beautified. The owner is working hard, but our bathroom shower still leaked. The grounds are vast and she is happy to show you around the yet to be rehabbed space. Quite interesting and quite a challenge. It is a high gated compound that we didn’t leave and without much around it. If you want it, dinner is $24 + wine. The owner cooks it herself. Good, but pricey.
Stayed 1 night in Feb 2019

10/10

Todo muy bien...espectacular para el descanso
Stayed 1 night in Feb 2019

10/10

This historic hacienda and gardens were so peaceful. I enjoyed the intimacy of the dining room and the wonderfully prepared meals. The staff accommodated our schedule for meals and arranged taxi service to the airport. I thoroughly enjoyed my stay and recommend this unique hotel.
Stayed 1 night in Jan 2019

10/10

Stayed 1 night in Jan 2019

10/10

Excellent hotel with customized care close to the airport.
Stayed 1 night in May 2018

10/10

莊園老闆及員工都非常Nice…讓我有回到家裡的感覺。 莊園非常多的鳥…（賞鳥及攝影都ok）！ 最後一天飯店安排專屬司機接送直達機場。
This review was submitted before 2018 and has not been verified.

10/10

We stayed here one night after flying into Quito at midnight. The Hacienda will pick you up from the airport at no charge. They contacted us as soon as we booked to ask about travel plans. The Hacienda is not in the city and the neighborhood is not great, but it is secure, beautiful, quiet and comfortable. The breakfast was included and very good. Wifi is available in the lounge area of the main building. It is 300 years old and the buildings and grounds are beautiful and relaxing. It's 45 minutes from Quito, 20ish from the airport.
Stayed 1 night in Jul 2017
This review was submitted before 2018 and has not been verified.

10/10

This was an absolute gem of a surprise. We had looked for a accommodation near Quito's international airport and arrived at a 400 hundred year old mansion with 4-foot thick walls! Hostess/proprietor Elizabet graciously settled us into a charming room with hand painted floral designs on the whitewashed walls and matching fittings. We asked for a tour: each room was unique with floral paintings, matching crochet covers, and one-of-a-kind antiques. The food was home made and nourishing and served in the authentic kitchen. Hot water bottles were placed in our beds (tho' the thick walls kept the rooms warm) and there were fresher fruit dipped in chocolate at our bedside! What more could one ask for?
This review was submitted before 2018 and has not been verified.

8/10

Bathroom should be better . We had to take bath in an old bath tub and it was inconvenient with curtans clinging to your body and leaving no room to move about. Bath room shower area needs a redo. Breakfast is very good. Staff is very courteous. Even did my overnight laundry here.
This review was submitted before 2018 and has not been verified.

10/10

Maravilloso!! Nos atendieron de lo mejor, nos sentimos como en casa de amigos, Rafael y su esposa estuvieron siempre atentos y pendientes. Definitivamente regreso y lo recomiendo!!!
This review was submitted before 2018 and has not been verified.

8/10

Stayed overnight on my way back to Canada. The hotel is a 400(?) year old casa de hacienda. Very nice place. Don't forget to duck in the doorways.
This review was submitted before 2018 and has not been verified.

10/10

Stayed there for only one short night to take our flight at 6:30am. We would like to return as this place was looking so great and we've been received so nicely.
This review was submitted before 2018 and has not been verified.

10/10

This review was submitted before 2018 and has not been verified.

10/10

For our last night in Ecuador, we spent it here and are sorry we couldn't stay longer. The grounds are gorgeous and the buildings are restored old colonials. Dinner was great and the service excellent and helpful. A bit pricey, but worth it.
This review was submitted before 2018 and has not been verified.

10/10

We were so impressed with this Hacienda and Staff! What a perfect introduction to Ecuador! Erica greeted us as we drove up the leaf arched, cobble stone lane. She gave us a tour of the Hacienda, and saw to our every need! The grounds are immaculately groomed with flowers, vines, trees and roses. The Owner took some time to share some history of the Hacienda with us. Our room was clean, spacious and decorated to maintain the original flavor of this place. The food served in the main dining room was the best we have tasted! Margarita and Thalia, ( the Cooks and Servers) were a perfect blend of friendliness and professionalism! Washington, our taxi driver, gained our confidence immediatly! It was like visiting with a long-time friend! His relatives took us on a very enjoyable and personalized tour of Quito. Even though this Hacienda is close to the airport, it was sooo quiet. We will definitely stay here again!
This review was submitted before 2018 and has not been verified.

8/10

Don't pay attention to the "Free shuttle roundtrip" What that actually means is they will pay for a taxi to pick you up from the airport. However you have to pay for the taxi to the airport, and the hotel arranges the price for you (three times the going rate) The upside is our taxi driver was really nice and spoke some english. The grounds were beautiful and our room was incredible. They have no heating so the rooms are cold, but that is a small price to pay for the amazing bed, gorgeous furniture, and safe grounds 20 minutes from the airport. Their dinner (if you don't mind paying $19 a person) Is fantastic local cuisine. I would stay here again if I had a morning or night flight.
This review was submitted before 2018 and has not been verified.

10/10

WE loved the Hacienda Su Merced. Only 15 minutes from the Quito airport. 350 years old, well maintained , great charming bedrooms, modern bathrooms, lovely gardens, perfect service, historical public rooms filled with antiques and a personal family history. You couldn't ask for more. Wish we had stayed 2 nights and chilled out.
This review was submitted before 2018 and has not been verified.

10/10

I wanted to bring my wife to somewhere special that she would always remember. This hotel is just that. It's a very old hacienda that has a certain comfort for someone who enjoys classic architecture. There are many antiques adorning the grounds. Erika was a wonderful host, who took great pride, as she should, in this property.
This review was submitted before 2018 and has not been verified.

8/10

This review was submitted before 2018 and has not been verified.

4/10

While the property was a 400 year hacienda converted to a motel/rooms the property is extremely isolated - the cab driver was not even able to locate the property without several different turn arounds and arguing with his dispatcher. We arrived late in the evening and had an early flight out and while they offered a dinner - they overcharged greatly for the room and the meal. We had an early flight so a plastic bag with a banana, box of juice and some unknown meat type of packed sandwich was our "breakfast included".
This review was submitted before 2018 and has not been verified.

8/10

We stayed at the Hacienda before a trip to the Galapagos. There are so many wonderful antiques, it's like staying in a museum! I am told the Hacienda is 400 years old. the room was beautiful and came complete with a hot water bottle for anyone with cold feet (me)! the staff is lovely and Washington was a delight!