"We were there for less than 15 hours so take with a grain of salt, but the gentleman at the front desk was incredibly accommodation, finding FOUR extra pillows for my brother and me as well as trying to help refund one card and place payment via cash. The only negative was minimal and that is that the lobby smelled SO strongly of cologne or something that to me at least, was quite unpleasant but otherwise, a lovely place to stay in a good area for exploring."