"The hotel was fabulous. Terrific staff. We paid extra for a view of the Charles Bridge and Prague Castle however being only on the second floor and the trees in bloom that upgrade was pointless. I had two major complaints. One was the breakfast and the other was the pick up driver service the hotel website recommends. 1st, the wait staff was great but the food being served in the chaffing dishes was cold. Almost like it they had been forgotten to be turned on. The one morning the scrambled eggs were placed out almost like they had been forgotten to be cooked. They were the consistency of soup. The wait staff immediately corrected the issue once they were notified and almost looked angry as if they were dealing with an amateur chef. For a five star hotel it was extremely unimpressive. Enough for us to not want to try dinner there, especially at the price you would be paying, which if the food is good, wouldn't never be an issue.
2nd, the company Welcome Pickups, the hotel website's recommended drivers, stood us up at the train station but then proceeded to say we were a no show 30 minutes after the fact. I called Welcome Pickups and their customer service issued me a full refund. Still, I had to hang around half an hour not knowing what was going on and then finally call an Uber which I should have just done in the first place. When we told the concierge at the hotel he said they have numerous problems with the site but have no control over who head office chooses."
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