Search Chalets in Puynormand

"Booked and paid in JANUARY. Arrived 16:00 (check-in allegedly from 14:00). Place was locked; could not make anyone hear us. Waited 30 minutes before finding another hotel. Had also booked dinner but the sign outside said the restaurant was closed on Tuesday (the day of our stay). Contacted hotels.com to request full refund - this was apparently refused by the hotel (though hotels.com personnel said they couldn’t really communicate with hotel very well as the staff there only spoke French. Er… it’s a French hotel!!!). Eventually given £25 in award points - well under half what we had paid five months earlier! VERY unhappy with the whole situation!"

"Beautiful property loved everything about it. Wonderful can’t wait to return!!!"

"The property was beautiful and the people went out of their way to make us feel great. Also the restaurant in the premises was excellent."

"Grand Barrail is a proper 5 star experience, the hotel is stunning, the staff are excellent, the food is also excellent, we couldn’t leave after two nights so we added a third, one of the nicest places we’ve ever stayed! Almost forgot the spa, simply wonderful! There’s a mint mist! "

"Very nice stay. Our host was most helpful. Good location "

"Great small hotel with everything you need! It’s in the center of town with a good breakfast included and an extremely helpful staff to make your stay excellent. Definitely would stay there again!"

"Excellent room nice shower cosy area to make tea nice setting. Goats nearby very cute. Pool looked inviting. Wine tasting was informative and breakfast was fantastic. Hosts very friendly we bought wine we tried the local honey at breakfast very nice "

"Beautiful hotel in a stunning location. We used the hotel as our base to explore St Emilion and loved it. Staff super friendly and helpful."

"This property is exceptional and stunning. Exquisite elegance was in every bit of the room, and the experience is the height of luxury and beauty."