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"Efficient check in great area friendly staff"

"Outstanding customer service; great location "

"It is in a very nice area! Love the Kensington Park and the Hyde Park in a walking distance. The room is very clean. Love the bed! I slept very well! "

"Stay most weeks nice hotel and well placed for tube and run along river. Wish the security guards would be a bit quieter woken up at 6 this morning with them chatting and laughing under my window which bit annoying "

"Great place to stay for flight out of Heathrow."

"Very attentive staff in a wonderful hotel that didn't break the budget. Great location for all the sights. Close to public transportation , tube station. Nice and clean rooms. We had an enjoyable stay."

"Great location but always felt busy and crowded. Elevators took a long time. "

"Excellent staff, room service, quiet helpful staff."

"Great hotel with fantastic views, friendly staff. Room was small but I loved having a bath tub. Coffee in the room was a plus. Lots of eating and drink places, snacks nearby. About 10 min walk to subway. Safe and a convenient store nearby. 5 min walk to tower hill and tower bridge and pier to catch water uber "