"The quick thinking and problem-solving skills saved the reservation. Because what began as a usual (a second return to this hotel within the past month), quickly went a different direction. For reference, this all took place at 11:15pm. The first room I was given a key for didn't work. Went back to the front desk for a new key. This second room wasn't ready as it was clear housekeeping had not yet prepared this room for a new occupant. And then the third key was successful as the room was...

"No soap in our shower. Stayed overnight quickly so didn't really allocate time to ask for some, but we really shouldn't have to do that at all."