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"While I’m happy with the room size which is spacious abd love the vanity table and mirror, the cleanliness of the toilet/bathroom needs to be seriously looked at. It realy needs deep cleaning on the walls and floor. And the towels and bathrobes needs replacement as all of them are old and comes with stain marks..even the extras that I’ve requested are old and stained. Housekeeping wise, can be improved more. Bathroom gully are badly choked and water flooded when showering. Hope hotel management can look into them."

"Breakfast spread was not bad. They served bee hoon, mee goreng, porridge, eggs, fruits, salad and dessert department. Their teh Tarik not bad and it’s not sweet"

"Staff is very good. Wish the sauna was available. "

"I was bitten by Inserts on my hands and neck and we found inserts on the bed. Also, we were assigned on level 27 and every morning when the sun shine on the windows, it has the air pressure loud bangs sound which didnt allow me to sleep well. The locations is very near to KSL and may eateries. "

"Fast reply , and easy check in and check out process "

"All items in good condition & staffs helpful & friendly. Pick up my smart watch & immediately hp me. Thanks alot. Will book with u when visit JB"

"Some very attentive staff"

"Good"

"Decent breakfast with store to cook eggs and also noodles section. The in house video uses all staff for the production - good idea. Near the kotajail and zoo so a worthwhile visit while staying here. Compliment to Citra and Sham - friendly and welcoming. The room is relatively near just some piping sound in the room on and off from room 524."