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Casa Dona Susana

3.5 star property

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Photo gallery for Casa Dona Susana

Restaurant
Premium bedding, in-room safe, individually decorated, blackout drapes
Reception
Front of property
Boating

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All inclusive
  • 24/7 front desk
  • Room service

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, in-room safe, individually decorated, blackout drapes

Standard Room, 1 King Bed

8.2 out of 10
Very good
(61 reviews)

Highlights

Individually decorated
Air conditioning
LED TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Cable channels
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380

What's nearby

  • Playa de los Muertos - 2 min walk - 0.2 km
  • Los Muertos Pier - 2 min walk - 0.2 km
  • Olas Altas Street - 2 min walk - 0.2 km
  • Malecon - 16 min walk - 1.3 km
  • Conchas Chinas Beach - 2 min drive - 2.0 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 29 min drive

Restaurants

  • ‪Pancho's Takos - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lix by Xocodiva - ‬2 min walk
  • ‪Tuna Azul - ‬2 min walk
  • ‪Joe Jack's Fish Shack - ‬2 min walk

About this property

Casa Dona Susana

Hotel near Playa de los Muertos
Near Malecon, Casa Dona Susana provides a terrace, a garden, and a restaurant. Free in-room WiFi and a snack bar/deli are available to all guests.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • A 24-hour front desk, tour/ticket assistance, and an elevator
  • Smoke-free premises, wedding services, and concierge services
  • Multilingual staff and a porter/bellhop
  • Guest reviews give top marks for the pool, helpful staff, and location
Room features
All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All inclusive details

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Room service

More

  • Air conditioning
  • Individual decor
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10 AM to 10 PM
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana have a pool?

Yes, this property has an outdoor pool. Pool access is from 10 AM–10 PM.

Is Casa Dona Susana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Dona Susana?

Limited spots are available.

What time is check-in at Casa Dona Susana?

Check-in start time: 3:00 PM; Check-in end time: noon.

What time is check-out at Casa Dona Susana?

Check-out is at noon.

Are there all-inclusive benefits at Casa Dona Susana?

Some rate plans available at this property are all-inclusive.

Where is Casa Dona Susana located?

Located in Romantic Zone, this beach hotel is steps from Olas Altas Street and Playa de los Muertos. Malecon is 1.1 mi (1.7 km) away.

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Casa Dona Susana Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1000 reviews
Rating 8 - Good. 261 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Excellent location, friendly staff
Stayed 3 nights in Jun 2025

10/10

Manuel and the staff were very friendly and helpful. Our stay was beyond exceptional… we will be back to visit soon because of the hospitality of the stellar staff.
Stayed 4 nights in Jun 2025

8/10

A very awesome and convenient with friendly staff down in the romantic zone, just a little north of the walkout pier on the Malecon
Stayed 7 nights in May 2025

8/10

I like the location
Stayed 3 nights in Jun 2025

10/10

Great location with the sister hotel on the beach. Beautiful property and a great, friendly staff.
Stayed 4 nights in Apr 2025

10/10

Always love staying at casa Dona Susana.
Stayed 4 nights in Apr 2025

10/10

Great location and friendly staff.
Stayed 7 nights in Mar 2025

10/10

Wehad a beautiful time there!
Stayed 7 nights in Apr 2025

10/10

Well located for enjoying the Zona Romantica in PV
Stayed 1 night in Apr 2025

10/10

Great location!
Stayed 9 nights in Mar 2025

10/10

The property has beautiful foliage, comfortable rooms, and the most welcoming staff. Would definitely stay here again!
Stayed 4 nights in Apr 2025

8/10

Front desk service was excellent
Stayed 3 nights in Apr 2025

10/10

Great hotel and staff!
Stayed 11 nights in Feb 2025

10/10

Very easy access to everything
Stayed 1 night in May 2025

10/10

It was comfortable and convenient and loved the roof top deck with the delicious food offerings. Would stay there again
Stayed 3 nights in Mar 2025

10/10

Hotel was very nice and staff was friendly. They recognized my Expedia status and upgraded my room with a balcony and offered a free breakfast buffet every day of my stay. They even offered a free 30 minute free massage! Room was a nice size with great AC.
Stayed 7 nights in May 2025

8/10

Beautiful property friendly staff.close to everything.
Stayed 3 nights in Mar 2025

10/10

Excellent service and very friendly staff?
Stayed 7 nights in Apr 2025

10/10

The staff the hotel was excellent Kind friendly Terrific stay
Stayed 2 nights in Feb 2025

10/10

Great Location and friendly staff.
Stayed 2 nights in Dec 2024

10/10

Love casa Dona Susana as it is quiet and part of the Los Arcos complex with all the amenities, pools and beach.
Stayed 3 nights in Mar 2025

10/10

Great experience & very helpful staff
Stayed 4 nights in Mar 2025

10/10

Fantastic hotel! Very chill and the staff is amazing. Loved the pool, never to busy.
Stayed 7 nights in Mar 2025

10/10

We just love this hotel. Have gone there many many times
Stayed 14 nights in Mar 2025

10/10

Great value on a budget. Friendly staff. Nice rooftop quiet pool area with comfy loungers.
Stayed 7 nights in Mar 2025