Find all hotels by Iberostar in Puerto de Santiago from SAR 917

"Excellent stay at this hotel. Initially unsure when we arrived as the room seemed more dated than some of the other photos and we were down in the basement next to the staff quarters and someone kept turning the hall light off so leaving and entering our room we needed a phone torch. When we turned it on someone just turned it off. Balcony despite being in the basement was was on the 1st floor looking out of the building and above a bar playing music. Sofa was tiny and we were unsure how it would make a bed. The bed, in the end, folded down from the wall and was as comfortable as any hotel bed you’d find. So our first impressions weren’t great and we looked into changing rooms. We were offered to swap to a refurbished room the next morning which looked more like some of the photos online however decided against this as there were renovation works happening in the same block and it would one incurred a fee to change rooms. In the end, we stayed and it was a really good decision as the music we got used to and grew to enjoy as it wasn’t anything too ‘heavy’ and provided a nice atmosphere on what was a large balcony. The pool area was great. One busier pool with a pool bar that we didn’t spend much time at and a quieter one at the top which was ideal. They also have a sunbed reservation policy which was great. Location was ideal near a lot of amenities. Staff were very helpful (particularly Nacho). So in the end, only issue was the dark hallway but would definitely stay again!"

"Nice rooms, small enough but all you need. Had a nice one with direct access to the pool from the balcony. Cleaned daily with fresh towels. Lovely pools and entertainment was grand. Location was great. Parking on site was a few euro per day but no spaces when we checked in so I parked on the road nearby. No problem getting a space nearby for the rest of the stay. Activities on site were great (tennis, crazy golf, football pitch, volleyball, basketball) all included. The high ropes were not working at the time of the stay. Food in the restaurant was really nice and high quality but a couple of times the grilled chicken was not fully cooked. I think the chefs cooking in front of people queueing made them feel they needed to serve it too early. Snack bars were dotted around and good too. Drinks were good. Only down side was the cockroaches. A nightly round of searching under the beds. Usually would find at least one, worst evening was 3. Also quite a few around the bar area in the evenings. May be the location, but other hotels we stayed in on this trip didn't have the same issue (or maybe at least they had some level of containment as the only cockroaches found were already dead or dying). Not much around the area if you want to venture out without a car, apart from a lidl a couple of shops by the beach and the fantastic views of Los Gigantes down the road. Great place to explore the island from by car otherwise stay on site and enjoy the all inclusive."

"Lovely large apartments with huge balconies. Great place to explore the island from but don't think of it as a resort with entertainment that you will never leave like many larger complexes with all inclusive. Air con in each room individually controlled. Two bathrooms in the 2 bed. Location quiet (can hear the water park but not intrusive even on midnight opening days) about 800m from the beach / restaurants up a steep hill / steps. Pool and bar food were ok, never busy but only used them both once in a week. Kids didn't like the pool, they didn't like the water, but couldn't say why (maybe chlorine?). Lifeguard on duty all day. Didn't get a chance to use the restaurant. Bar food for lunch was nice. Shop onsite was handy. Parking almost onsite/ nearby, only once didn't get a space on a Sunday. I think busy as walking distance to Siam Park, which was really convenient. 1 towel change for 7 night stay, no apartment cleaning. I get the impression this is a managed property service for individual apartment owners but could be wrong. Siam Mall up the road has a big supermarket and nice food hall. Go off peak otherwise tough to get parking. Would go here again for the apartment and location alone."

"The rock royalty receptionist on the 13th floor was amazing. She explained everything and couldnt do enough. She made us very welcome. The suite was beautful, hotel amazing."

"Friendly have returned several times for this reason "

"The hotel was one of the best hotels I’ve ever stayed at. The staff was amazing and the overall experience was great."

"Absolutely brilliant place. 4th visit and will be again next year "

"Nice location, quite, fantastic view from our 8th floor (counting from reception) or -2 level (counting from upper car park). Water temperature in main swimming pool to high. "

"I did not like the tv remote.....did not work well and there were no instructions regarding the air conditioning. For example, when patio door was open the air conditioning was turned off. "