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"Nice service except the maid always took away the card that let the air be cool during the day when I was out, even though I set it very high (in the 80s, farenheit, 27 celsius) which was very mean!!! I really suffered when I came back to the room!!! I tried to keep her out of my room but she kept coming back. i kept having to go up and down stairs because the key kept failing was a second problem. Finally, they do not understand that many customers *need* the bannister and keep greasing it...