Staff where nice and efficient, and though there was a problem in our reservation, on behalf on HOTELS.COM, they where able to sort it out and give us a room upgrade. Catch was that the room smelled like mold, and the air was heavy, Im just glad I didnt have to stay any longer, breathing was really hard. Antoher thing is they had a party in the common room, which I guess was a wedding with over a hundred people invited, many of them where kids, who kept running around the hallways, and waking up guests by shouting and stumping on walls, there was absoluetly no staff around the hotel to help control this obnoxious youngsters, music wasnt as bad as this kids.