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Collection O Hotel Del Portal, Puebla

3.5 star property
Colonial hotel with a 24-hour front desk and a restaurant

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Photo gallery for Collection O Hotel Del Portal, Puebla

Front of property - evening/night
Lobby sitting area
Lunch and dinner served, Mexican cuisine
Standard With View | 1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Room options

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About the neighborhood

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000

What's nearby

  • Zócalo de Puebla - 2 min walk - 0.2 km
  • Puebla Cathedral - 3 min walk - 0.3 km
  • Puebla Convention Center - 7 min walk - 0.6 km
  • Centro Expositor - 5 min drive - 2.7 km
  • Angelopolis Commercial Center - 7 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

Hotel near Zócalo de Puebla
Puebla Cathedral is located near Collection O Hotel Del Portal, Puebla, which provides a terrace, dry cleaning/laundry services, and a bar. The on-site Mexican cuisine family restaurant, LA NOGADA, offers lunch and dinner. In addition to a business center, guests can connect to free in-room WiFi.
Additional perks include:
  • Tour/ticket assistance, concierge services, and luggage storage
  • A vending machine, 1 meeting room, and a porter/bellhop
  • Smoke-free premises, a banquet hall, and a computer station
Room features
All 90 rooms boast comforts such as premium bedding and laptop-compatible safes, as well as perks like free WiFi and sound-insulated walls.
More amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, fans, and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (MXN 120 per night)

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • LA NOGADA

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1700
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Desk
  • Fan
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: MXN 120 per night (656 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

There is limited hot water on site
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel del Portal
Hotel del Portal Puebla

Frequently asked questions

Is Collection O Hotel Del Portal, Puebla pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Collection O Hotel Del Portal, Puebla?

Check-in begins at 3:00 PM.

What time is check-out at Collection O Hotel Del Portal, Puebla?

Check-out is at noon.

Where is Collection O Hotel Del Portal, Puebla located?

Located in Puebla Historic Center, this hotel is steps from Zócalo de Puebla and Puebla Cathedral. Iglesia de la Compañía and Poblano de Arte Virreinal Museum are just steps away. Puebla–Cholula Tourist Train Terminal is 24 minutes by foot.

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Collection O Hotel Del Portal, Puebla Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 357 out of 889 reviews
Rating 8 - Good. 284 out of 889 reviews
Rating 6 - Okay. 131 out of 889 reviews
Rating 4 - Poor. 64 out of 889 reviews
Rating 2 - Terrible. 53 out of 889 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10

Great location
Stayed 2 nights in Mar 2025

10/10

I have stayed at this hotel previous and it is economical for the location
Stayed 1 night in Apr 2025

10/10

Will definitely be back
Stayed 4 nights in May 2025

10/10

This is a great hotel in a good location. The staff were friendly and helpful. It was clean and tidy
Stayed 4 nights in Apr 2025

8/10

it was a very convenient location to Central
Stayed 5 nights in Mar 2025

10/10

Right on the hart off Puebla you can walk everywhere from A lot off places to visit nearby
Stayed 1 night in Feb 2025

10/10

The customer service was great, i stayed here in the past and it was great that's i choosed it again cause customer service has always been great
Stayed 4 nights in Mar 2025

10/10

Ecelente
Stayed 2 nights in Mar 2025

10/10

The family room was pretty great for my family and I. The staff was super helpful. It was a great stay. The building itself is old and very nicely kept. What could've made it better was an a/c but we had a fan in the room, it doubles as white noise to sleep 😴 🙂
Stayed 1 night in Apr 2025

10/10

.
Stayed 6 nights in Jun 2025

8/10

Nice place, a little old and low ceilings Is noisy due to location but gets quieter after 1am
Stayed 1 night in Apr 2025

2/10

Stay away from this place. They did not return my passport.
Stayed 1 night in May 2025

8/10

Great location. But the place definitely shows its age, and wear and tear. Staff couldn’t seem to care less.
Stayed 3 nights in Mar 2025

10/10

Very well
Stayed 1 night in Feb 2025

10/10

Every thing its very good
Stayed 1 night in Feb 2025

4/10

Two nights there was no hot water. The rooms without view are very small and have no ventilation. The housekeeping staff were very friendly, but not the front desk staff.
Stayed 4 nights in May 2025

10/10

😍
Stayed 1 night in Mar 2025

8/10

Good
Stayed 1 night in Mar 2025

8/10

Good
Stayed 1 night in Mar 2025

8/10

Love it!
Stayed 1 night in Jan 2025

10/10

The property is less than a half block walk from what most everybody goes there to see, the zocalo and the cathedral. With that half block walk, you get a very nich hotel room at half the cost of other hotels directly in front of the zocalo. Most of the hotels in this area are old hotels. This hotel is not exception. Given that, I enjoy staying in a historic area and a historic hotel. Even though old, it still has been updated with modern day conviences.
Stayed 2 nights in Mar 2025

6/10

Unfortunately the room we had was poorly ventilated. There was a fan that did not help. There was a small window that opened to a closed, roofed courtyard. The ceiling was low in the room and kept the heat close. We slept poorly. The location was excellent If I could be assured of a better room I might stay again. The room definitely needed upgrades, ventilation especially.
Stayed 4 nights in May 2025

10/10

.
Stayed 1 night in Apr 2025

8/10

Location/Price
Stayed 1 night in Dec 2024

4/10

Very bad and unprofessional staff. They told us that our Expedia booking was only for one room (it was for two rooms and paid). They even asked us to contact Expedia to figure out instead of checking themselves. Why should we call Expedia when we already paid and Expedia showing confirmation on their website? (this confirmation comes after hotel confirms to Expedia). Really not worth your time and energy. They were blunt and disrespectful and rude. After 30 minutes of searching and we not giving up, they found the booking but never apologized that they were at mistake. Really unprofessional behavior.
Stayed 1 night in Jun 2025