2/10 Terrible
Jason C.
30 June 2024
Disliked: Cleanliness
Cockroach infested beauty (beware the night)
Lovely home but roach infestation marred vacation. Owners were not helpful - responsiveness was poor and followed through to address the issue was a fail. We lost an entire day of exploring the island as the owner promised pest control service arrival that left us waiting on site for an ultimate no show. On day of departure both their cleaner and landscaper arrived at the home well before checkout time and once again our experience was marred, in this case in our ability to enjoy the home/pool before our departure.
My family has vacationed throughout the Caribbean and lived in Hawaii so we are familiar with pests that go along with tropical climates. This wasn’t that. Literally multiple incidents or low light/dark instances of roaches crawling on or immediately around us.
The home appeared clean but the infestation was such that it needed to be treated and simply put the owners just ignored the issue and seemed to be uncaring as to the impact on this anniversary trip.
On the low annoyance side, the dishwasher was non-functional and when I asked about it I got zero response from the owner. Easy to overcome but another example of ownership that doesn’t look after the property or the guests during the stay. Most disappointing VRBO experience we’ve had.
Skip this property, not island.
Jason C.
Stayed 7 nights in Jun 2024