"We reserved a room for 5 people. We were given a room with 2 queen beds. When I spoke with the front desk about a cot/roll away for our 5th person, they shared that the cot was downstairs and they had no way to get it upstairs/no elevator. So they gave us extra blankets to make a bed on the floor for our 5th person to sleep in. Not great and should have advised us on that when we made the reservation. Hot tub also out of service so didn't get to use that. Breakfast was okay."