"Hot tub was broken, refrigerated and microwave didn't work, door facing was broken."

"The bathroom did not have grab bars in the shower. My husband has balance issues & it was tricky to get in & out of the shower. Also both mornings in the breakfast area the ran out of pancake/waffle batter. It is a favorite for a lot of people. The staff did refill it once we told them."

"The staff was very friendly and helpful. Check in was smooth with no issues. The pool was reasonably warm and hot tub great temp. My only complaint would be the tile in the pool area is very slippery and as an older person this can be disconcerting. We had a great time with the grandkids."