"The day shift manager Jorold have no clue about the hospitality business, I was on my way to closing, and being that the reservation was in my name. He insisted that I had to be present. He won’t switch the room into my wife’s name. Which she was present at the hotel. He wanted to kick my teenage daughter out of the room with our dog and no car by herself. He never offered to store the luggage, when I arrive to the hotel to take care of the problem, I was told by him that if I don’t like it, I...