"I am extremely disappointed with my experience at the Omni Shoreham and, even more so, with how the hotel handled my concerns afterward. From the moment I entered my room, it was clear that cleanliness was not a priority. The room felt dirty and had an unpleasant smell that never went away during my stay. For a hotel that markets itself as an upscale property, the condition of the accommodations was unacceptable. It left me questioning whether basic housekeeping standards were being met. After...