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"This hotel was incredible as far as service goes. We were there when all phones, internet and electricity went out in Portugal and Spain. They did an amazing job to keep us as comfortable as possible"

"Guest services were amazing. We arrived very early and they were able to help with storing our luggage. Gave us directions and assistance with some activities while waiting for our room. Rita was very knowledgeable of surrounding areas and helped with directions. Within walking distance to various bus routes and tours "

"The food served at both the breakfast and dinner were excellent. The shuttle bus was too small to accommodate the number of people from two hotels @ 9 am. The entrace for the Star Inn was not clear that it shared the drive with the Melia Hotel. "

"Exceeded expectations. Great place with good service "

"Front desk clerk was very friendly, inviting and efficient - a great first impression. Hotel was only 8 months old so cleanliness was good but inexplicably the shower stall was already leaking water! The room was rather cramped but comfortable. Our dinner was good and made better by excellent service. Since we had an early flight we partook of the breakfast. The variety wasn't bad but it was in no way a good value for what we got. "

"We stayed twice at this hotel, before and after our cruise. We are so glad we chose to do that as we would have been sad if we had chosen another hotel after our cruise. There are many hotels close by to dine at. Also the Santa Justa lift is right around the corner and Rossio Square is just down the road. We loved everything about this hotel. Thank you so much for keeping it so clean and well maintained. "

"Great hotel"

"Very lovely hotel. If I come Lisbon again I would stay here. "

"Great hotel, we stayed during the power cut on the Iberian peninsula and the hotel was amazing. They worked tirelessly in very difficult conditions to ensure everyone was. Watered for and things got done without a hitch. Couldn’t praise them highly enough. A great hotel to stay in "