2/10
EXTREMELY DISAPPOINTED! I had to contact VRBO customer service 3 times due to lack of the host responding to my emails and inquiries. They knew before we arrived that refrigerator didn’t work. Multiple times maintenance was supposed to come out and didn’t. We could not buy eggs, etc., to cook breakfast to save money. We also couldn’t keep our leftovers from our dinners since we couldn’t refrigerate them. It was finally replaced the day before we were due to leave. I requested a partial refund since we were spending more money on meals since we didn’t have a refrigerator and got no response to my multiple requests about this. They didn’t even address the issue of a partial refund. Two of the showers flooded the bathroom floor, slow drain in master bathroom (had to shower fast), multiple puck lights strobing/flashing because they needed to be replaced, Sofa & pillows stained, couch pillows also smelled. Great view through ONLY one of the living room windows because the other mechanical shade did not work. One bedroom did not have lamps and ceiling light did not work, so that bedroom was almost completely dark as soon as the sun went down. No response to request for how to turn heat on. No instructions for TV’s & remotes. Delayed response on where to take garbage (apartment had one small kitchen garbage pail with one small extra garbage bags). We used the bags from our purchases as garbage bags. Hallway light outside master bedroom didn’t work. RUINED OUR TRIP!!!!!!
Verified traveler
Stayed 7 nights in Oct 2024