"I was really excited about the hot tub and pool, but unfortunately they were not what I expected. The room view was also disappointing compared to what I had hoped for. I do want to give credit where it’s due—the front desk staff member who checked me in was incredibly friendly, helpful, and welcoming. She made a great first impression and provided excellent customer service. Unfortunately, my interactions with the rest of the staff were not as pleasant, as they came across as somewhat...