Find hotels near Portland City Hall, Portland from SAR 388

"My experience has been consistently unacceptable from the moment we checked in. Upon arrival, the first room we were assigned was clearly not properly cleaned. There were visible toothpaste marks on the mirror, dust on multiple surfaces, a dirty shower door, and a noticeable mark on the TV. A maintenance staff member later confirmed that the TV was damaged, which resulted in us being moved to a different room. However, the second room presented even more concerning issues. In addition to a very poor view, the bed contained a comforter with visible blood stains. I immediately contacted the front desk, and while staff did bring replacement sheets, they did not provide a new comforter, the item that was actually needed. The linens were also left on the floor, and we were expected to make the bed ourselves. At that point, we were exhausted and had no choice but to sleep without a comforter. The following morning, I reported the issue in person to the front desk and was assured that everything would be fully replaced while we were out. Unfortunately, when we returned, we discovered that the same stained comforter had been placed back on the bed, simply flipped over. This was extremely upsetting and unacceptable. I then had to report the issue for a third time, and once again, no meaningful resolution was offered beyond providing replacement linens. The laundry machines were also dirty, so I had to go to a laundromat. At that point, I requested to speak with a manager."

"Great stay. Walking to lots of restaurants and shops. Staff are always friendly. I stay here often. "

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"Very convenient location and friendly staff. Thank you!"

"The heat was not working byt the staff gavr us a space heater which helped but it was a little Strange and thr Tv didnt work either staff was great and the beds were great as well as the locetion "

"Overall it was fine, to be a luxury hotel like the name says it needs to be clean. The sheets and bed skirt had stains and so did the sofa in the room. The bathroom door had soap scum on it."

"Stay was good. Shame about the zombies outside. "

"Yes, everything was outstanding."

"clean room helpful staff"