"Very rude front desk."

"-no clear directions to parking from on tower to another -on room receipt said we were on the 20th floor room 2009, there is no 20th floor in --the clesea or room 2009. our room was on PH lever room PH9 --chelsea 5 waitress never brought our food out we waited 45mins (We believe she forgot our order) she never checked on us the whole time very POOR CUSTOMER SERVICE. mattress cover in room dirty"

"Staff was very helpful and congenial, room was ready and immaculate and the overall experience was excellent."