"Check-in after midnight was smooth, but unfortunately the experience after that was disappointing. The night staff told me I could check out at 11:30am. However, when I called in the morning to extend my stay, I was told checkout was strictly at 11:00am. When I spoke to the manager, he said that his staff dont know anything and insisted I leave by 11. I believe staff should be properly trained to give accurate information and honour what is promised to guests. To make things worse, when I asked...

"Typical pub accommodation "

"It was ok, would be hard for elderly or people who find stairs a challenge, but I think they are upgrading, so hopefully they'll put a lift in"