Find all hotels by Best Western in Pontiac, MI from SAR 365

"The facility is beautiful, however, the service is very poor. We were quite disappointed. It took so long to get our food at the hotel restaurant. Also, there wasn't a microwave in our room so we called the front desk and requested a microwave and utensils and plates. A staff brought the microwave but not utensils and plates. We asked about the utensils and plates and the staff said he didn't know. He said he will get it. After twenty minutes, we called the front desk and she said they will bring it up. No one brought it up. So disappointed and such poor service. "

"Staff is always great. The breakfast is excellent. Dinner in the Steakhouse I highly recommend. First class place and people. "

"We moved rooms 3 times due to issues, no refund was offered. Absolutely a mess of a trip. AC didn’t work, rooms were disgusting, and they left our door unlocked and propped open as the lock didn’t work. DO NOT STAY HERE"

"Great price point for such a nice clean place, it didn’t hav an unpleasant smell, the decor is up to date, the water is hot. I’ll continue to stay at this location as long as the price point is affordable adit was this weekend!!!"

"Overall, the hotel was decent for the price. It’s a little run down in some areas, but the room was clean and the breakfast was actually pretty good with enough options to get the day started. One big thing to note, avoid getting a room near the vacation club area if you want to sleep. It was very loud and hard to relax. That said, the girl at the front desk handled the situation well and really tried to make it right, which I appreciated. Not a perfect stay, but the staff definitely helped leave a better impression."

"I chose this hotel because it was close to the venue where I was attending a concert. It was nice to be able to walk to the venue and not worry about parking. The neighborhood seemed pretty safe. My sister and I felt fine walking at night. The room was very clean. It did seem to be missing some amenities that I have come accustom to while traveling. There was only one bar of hand soap in the bathroom and no complimentary makeup wipes. The TV was a basic flat screen instead of a smart TV. There was no pool but the fitness room looked nice (we did not use it). Some of the staff were friendly but other were a bit cold or seemed overwhelmed. It was good for proximity to where we needed to go but seemed as if it could be better for $200/night."

"Parking easy."

"Free breakfast and parking."

"Room was very clean and fresh. Staff were very good too. Water pressure was lacking for the shower and the water temp could have been better if you like a super hot shower. Overall, no complaints. "