"Communication with the staff was challenging."

"I specifically booked this hotel because it was advertised with air conditioning. When I check into the room, the room's AC was broken and has not yet been fixed for the entire stay. We are in a major extreme heatwave in Paris with temp of 102 F without AC and the property was unable to give us another room with working AC. The hotel manager even refused to directly communicate with us. Expedia tried to call the hotel multiple times to escalate that you should for us but the hotel never answer...

"Perfect location to visit a concert at the stadt du France. Close to the river Seine, we even got a glimpse of the Eiffel Tower sparkle at midnight. Buffet breakfast and clean rooms. Would definitely stay here again."

"Unfortunately, our stay did not meet our expectations. Upon arrival, the room was not properly cleaned. We found uncleanness in the kitchen, the bed linens did not appear clean, and the kitchen counter was dirty. We had to contact housekeeping and request additional cleaning. The refrigerator was also extremely noisy. We reported the issue, and a technician inspected it, but we were told the noise was normal and no action was taken. W could not sleep during nights! During our 12-day stay, we...