Find all hotels by Independent in Pleasanton, CA from SAR 289

"Everything perfectly "

"The service was overall good. The front desk staff at night when I checked in at 11:30 pm on 19 January 2026 ,was very friendly and welcoming. However, the check-out staff at 1:45 pm, on 20 January 2026 ,an Asian woman with white hair, was quite unfriendly and not very approachable. When my husband asked if the $45 USD credit for food didn't require any additional payment, she responded rather curtly, "Can't you see it on the receipt, there's no extra charge." This response and her demeanor aren't suitable for a 5-star hotel front desk staff. Some staff members need training and improvement in customer service, especially this particular staff. Every time I stay here and she is working, we have a poor experience."

"Great staff and beautiful view. "

"Room is clean and spacious. House keeping team are nice and helpful. Enjoyed my stay very much. "

"Yes was great location and clean very nice setting"

"Good location, very nice staff, comfortable room, it had everything I needed for my stay…"

"Clean room, staff have great customer service."

"Clean quiet room. Great gym."

"Although not updated, the hotel room was clean and comfy. Older places tend to have discoloration in the bathroom but no issues here. Full dish set was in the room with dish soap, no need to request from the feont desk. Staff was all friendly and always greeted me in passing. Breakfast had a decent selection. Would stay again "