مُتحقَّق منه
2/10 سيّئ للغاية
Julie L.
٦ يونيو ٢٠٢٦
عناصر لم تنل الإعجاب: تسجيل الوصول وجهة التواصل مع المنشأة
I’m giving this property 1 star due to the host’s lack of communication. I can’t comment on the cleanliness or amenities because I never ended up staying there.Check-in was scheduled for after 4 PM, but I never received check-in instructions. I sent multiple messages, left a voicemail, emailed the host, and contacted Vrbo support. After spending over 20 minutes with Vrbo and waiting several more hours, I still had no response from the host.At 10 PM, six hours after check-in began and only after Vrbo intervened, the host finally responded and informed me that the property was unlocked and that the key was inside. By then, I had already made other arrangements. I was uncomfortable staying at a property that had apparently been left unlocked all day, especially after such poor communication.The lack of check-in instructions, the host’s failure to respond until Vrbo intervened, and the unlocked property made this experience unacceptable. Guests should not have to chase down hosts for access information or assume a property is simply left unlocked.My advice to the host: provide check-in instructions before arrival, use a lockbox or door code, and be available to communicate with guests.My advice to Vrbo: require hosts to provide check-in instructions before check-in.I will not book with this host again, and my future use of Vrbo will depend on how this situation is resolved.
Julie L.
أقام ليلة واحدة (1) في شهر يونيو عام 2026