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"Upgraded to Prestige level. Experience was beyond what I expected. Our butler, Juan, was very attentive to our needs. Anything we needed he was there to assist with-just a phone call away. The extras you receive with the upgrade are wonderful. You made us feel like special guests. The Prestige restaurant was magnificent. Every meal we had there was excellent. Waiters were all very attentive. To name a few, Alfonso, "

"Loved the resort hated the music at pool "

"Love the place, "

"Mixchell and sorahya were beyond helpful and knowledgeable about the local activities and sites. I 100% recommend this stay for anyone considering "

"Everybody had great customer service and the hotel was very clean. "

"The place is amazing, perfect for a family trip with our toddler. The whole place is clean and the service all around is amazing from the entrance, to the pool area, to the spa. The Spa by the way is a must try, we tried the couples massage and we recommend 110%. The food is amazing, all the restaurants are great and the drinks are also great, by the way their coffee and their coffee stand is amazing. The only thing I didnt love are the covers on the beds, nothing wrong with them in general I usually jus tlike heavier blankets, hubby and kid didnt mind them at all and they slept great, me not so much, would deifnitely ask for newer comforter. "

"Valentin Imperial is top notch. This was mine and my wife’s fourth time to this property. The staff is always very polite, kind, and extremely hard working. They will go above and beyond to make sure your needs and requests are met. This trip we brought another couple with us. They were pleasantly pleased with the property and their experience. They kept telling us how much fun they were having. The grounds at this resort are beautiful. The natural environment is what I love. You see wildlife as you walk down the paths on your way to the pools, beach, and restaurants. Can’t wait to plan our next visit! "

"Really enjoyed my stay here. I booked a swim out room, and thankful I did. Was nice waking up every morning and having the ability to jump right into the pool. Room itself was very spacious. Bed was comfortable, and the furniture was simple, but worked. Didn't feel trendy or dated. I dined at the 2 of the restaurants and did the buffet. I've read a lot of complaints about the food, and honestly, nothing I had was bad. On the same note, nothing also really stood out. I used the room service feature, and the wait time was about 45 minutes, so please keep that in mind if you are famished. Staff were professional and courteous. I went in the season of sea weed, so the beach was not accessible (I travel to Mexico often, so this is not a surprise to me. Please research when this happens so you are not caught off guard by it). I have only 2 minor complaints. The first, is I am an early riser. So I had to wait till about 730/0800 to get my swim time in as they were doing the maintenance on the pools (not dinging them for this, as this is very much a resort that has an active night life). The second is the remoteness of this location. My excursions that I booked, I was in the cab/vans a lot due to being the first one being picked up (e.g. I booked a Chichen Itza tour, and left at 0700, and got back at 2330). So if you plan to do any long excursions, look at spending the extra money and do it exclusive). I had a lot of fun and would stay here again."

"Royal Hacienda was a good experience. Everyone was cordial and respectful. I would h e liked more restaurant options but above all the food in Kinoko was great. "