"Our experience at Westgate Smoky Mountain Resort started off on a very disappointing note. The check-in process was absolutely horrible! We waited over two hours just to check in, which is unacceptable, especially when traveling with family and children. To make matters worse, instead of focusing on getting us checked in, the staff tried to push a timeshare presentation on us. After a long trip, the last thing we wanted was additional sales pressure. Another major disappointment was the...