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"Wonderful place to stay. Terrific staff, good breakfast. The hotel has a nice pool and gym. "

"I’ve stayed here several times and I was most impressed this last time. Winter is still a great time to stay here. The spa is great with indoor pool and sauna. Very tasteful upgrades done to the entire hotel and the breakfast buffet was superb. Being able to walk to the nearby shops and restaurant is why I come back. The staff seems way better than years ago. Professional and kind"

"Excellent!"

"It was a beautiful experience. First of all, location is very good, just few walks from grocery market, 2 blocks from the center of Pucon. If you are arriving earlier, make sure to call ahead so someone can open you the door. They also have a common lobby and kitchen so you can stay longer after checking out until your departure. "

"The room views to the lake are just beautiful. The rooms are big, clean and comfortable. Staff was friendly and helpful"

"The staff made the stay enjoyable. Friendly and helpful. I had left the lught in my car on all night and it wouldn't start. A young man that works for you gave me a jump start. Wvwryine was accommodating and the room was comfortable. "

"The host is the most wonderful person. Her kindness alone is the reason to choose this place. I had some significant flight delays and she accommodated me without hesitation (differently from expedia itself which proved to be unhelpful). When she saw the amount of luggage i had, she even gave me a bigger room. She prepared an early breakfast for me to accommodate my schedule. She is really a fantastic host. The place itslef is very comfortable, very clean, and very convenient. When in Pucon, it is definitely the place to go to!"

"I need pay extra fee, after pay my stay. The elevator is broken , my room is in 4th floor, I need use the stairs. The phone in my room no working, when I need something I need going down stair all the time"

"fantastic ! highly recommended ! "