Find hotels in Pilancones Natural Park from SAR 138

"The staff although were nice in some ways, but the reception staff lack experience and knowledge. Although I checked in online before arrival, I had to queue in a long line with other customers who didn’t check in online. That was because the online check-in counter staff was not available. The staff wanted to charge me the room fees again as he couldn’t locate the evidence of payment through Expedia. I refused to pay and had to escalate to a manager who could find my payment in the system. The inexperienced staff just acted as if nothing had happened. I recommend to avoid this hotel!"

"Unfortunately wouldn’t return, not upto 5 star standard at all! Cleaning not upto standard, staff are rude, cocktails are cheap and nasty tasting at a 5 star price, no decent wine. Cleaners think it’s appropriate to hang dirty towels back up instead of giving clean ones, when you have left them on the floor where your supposed to in order to get clean ones. Bellboy didn’t give us one suitcase and I didn’t think to check as I popped to the toilet my husband had loaded them into the taxi. This meant an 80euro trip back to the hotel to retrieve it. No apology instead held it and accused us of not paying our bill which had been settled the night before! Disgusting practises never again!!!"

"A beautiful resort. Plenty of sunbeds. Very efficient service. Very friendly. Good quality food. Modern rooms."

"We stayed 4 nights though didn't eat at the hotel. The staff were polite and friendly, the room was clean with good amenities. The rooftop pool is great! Would have been nice to have some coffee pods provided as there is a coffee machine."

"The breakfast was quite limited. Sometimes they add raw onion in omelette. They also block half of morning dining room so I had to wait for 5-10 minutes every morning at 10am for free table and for fork and knife. Menwhile the blocked area had all the tables ready but not used. The rooms are very dated. Not a fan of purple colours everywhere. I will probably wont stay there again unless its super cheap because its very close to Yumbo. "

"Not a fan of breakfast "

"Very lovely staff, made it an amazing vacation. Super helpful and lots of stuff to do around the area! Loveddd the all inclusive<3 Only down side is at 1am they ask you to be quiet and stay in one area of the hotel due to children. Would’ve been better if it was adults only."

"Lovely hotel and the best all inclusive we have stayed in out of the whole of Spain and Canary Islands"

"Had a perfect week's stay. All the staff were so friendly, helpful, and made us feel incredibly welcome. Breakfast was fantastic - we loved the pancakes, fresh fruit, and eggs. The pools are beautiful and as the main lazy river winds around the beautifully planted grounds there's always somewhere fairly private and quiet to lay out. The bars are very fairly priced, with great drinks. Housekeeping quick and great attention to detail. Little details like the access to shower room after you've checked out are so helpful! We don't want to leave! "