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"Beautiful property "

"Beautiful"

"The staff, the spa staff, as well as the excursion crew were friendly, professional, and so helpful. I would recommend the Windjammer to anyone."

"The property was serene and calming. We stayed in one of their luxe lodges with a view of the Piton mountains. Upon check-in we were greeted with the option of water, natural fruit juice, or rum punch. We were visiting for our honeymoon and the staff decorated the bed along with providing us with an assortment of chocolate and Prosecco. Breakfast is included and the breakfast was awesome! Along with made to order items such us omelets and their local breakfast, we were given an assortment of fruit and smoothie shot, along with options for coffee, tea, and drinking chocolate. We experienced the Soufriere experience through the hotel and that was the best decision. They drove us to each excursion in a private van and provided water and soda throughout the 3 hour excursion. Our driver even stopped at Soufriere docks in order for us to walk around for 30 minutes before bringing us back to the hotel. We could not have asked for a better start to our honeymoon."

"Sarcha, Johnny, Jhaline, Sadia, Booker, Sam, Chris, Mischka, Nathelia, Brendon, Clent, Cherylie, Nikisha, Paige, Mauricelle, and unfortunately we did not get the name of the guy who opened the door for us to the hideaway section when we arrived, dressed in white. We arrived on Sunday 26th May at around noon. These staff members made sure we had an enjoyable time. We loved having butler access. It made booking dinner reservations a breeze, and anything we wanted to do or have was at our fingertips. Our check-in attendant was talking with a co-worker when we arrived and we had to wait for her to wrap up her conversation. When she turned to attend to us we go the most lackluster welcome we'd ever received at a resort. No welcome drink or refreshments were offered to us at the hideaway lounge. The welcome put a damper on our moods, so it took us a day to find the excitement to vacation so I would say, check-in staff needs to be EXCITED and WELCOMING. Once we got into the grove, it was a great time. Lovely property and some members of staff are very friendly. I would hands down recommend Diamond Club Butter Service if you're feeling burnt-out and need to be taken care of. Property is massive and never feels overcrowded. Enjoy!"

"There is nothing negative I can say about Coco Palm. The staff at all levels are courteous, warm and professional. I must single out Claudine Gilbert, Vincent & Carlene (front desk), Joe (maintenance), Brian (bar), Jocelyne, Natasha, Jan (servers in restaurant) and Dereck (cook at breakfast) for extra special mention. The breakfast included feature is a total winner. This sets Coco Palm apart from the competition. Claudine is more than a treasure. She has the loyalty and admiration of all her staff, she is bright, perspicacious, knowledgeable and most affable. In many ways she is the face of Coco Palm. I will return for sure and I will recommend Coco Palm to all my friends and relatives. One observation: most guests, especially those from Canada and the US do not maker a distinction between "tips" and "service charge," and this may lead to loss of income by the servers and room attendants. They see 'service change' on the bill and assume it is the same as a 'tip' and don't tend to leave additional tips. This is just a feature of North America's tipping culture. "

"This beachfront property was great for its location and the view. Good air conditioning and kitchen set up. Very quiet, a few bug bites in the evening. Strangely, the cleaning staff did a good job cleaning our room but kept only leaving 2 towels. We had to keep asking for more towels for hair. Other guests were nice and respectful - no running, screaming children."

"The service was excellent. Staff was so friendly and helpful. Pool was lovely, hotel bar and pizza restaurant was great. Best frozen margaritas I have had in a while! We took the full breakfast inclusive and really enjoyed the breakfast options each day with fresh local fruit. The gym was also impressive, pretty all round weight equipment for a hotel gym. Also a great location with the all the restaurants in Rodney Bay marina within walking distance ~ 2 minutes. Only issue was that the A/C in the room was definitely not working properly. We made the comment 2 days into the stay, someone did come to our room immediately and checked something but honestly whatever was done did not work. There was no follow up after. Temperature only slightly improved the day we checked out. This was a birthday celebratory trip (I stated this when I booked) and the hotel was kind enough to call me directly to ask what options we would like - we went with chocolate covered strawberries. So yum and also gave us complimentary birthday cake! "

"This property offers various activities so there is no need to leave every day. Also, it is right ON the beach. The lunch time dining experience needs some attention though. On two occasions the wait time for a meal took an hour. "