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JW Marriott Phu Quoc Emerald Bay Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor pools

Choose dates to view prices

Photo gallery for JW Marriott Phu Quoc Emerald Bay Resort & Spa

3 outdoor pools, open 6:30 AM to 6:30 PM, pool umbrellas, sun loungers
Meeting facility
House, Multiple Bedrooms, Non Smoking | Beach/ocean view
4 restaurants, breakfast, lunch, dinner served; French cuisine
Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Parking included
The current price is SAR 1,144
SAR 1,297 total
includes taxes & fees
16 Jun - 17 Jun

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for House, Multiple Bedrooms, Non Smoking

House, Multiple Bedrooms, Non Smoking | Premium bedding, pillowtop beds, in-room safe, individually decorated

House, Multiple Bedrooms, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cribs/infant beds
  • 1300 sq m
  • Sea view
  • Sleeps 9
  • 7 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony | Premium bedding, pillowtop beds, in-room safe, individually decorated

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
  • 90 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Private Pool (Garden View)

Villa, 1 Bedroom, Non Smoking, Private Pool (Garden View) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 1 Bedroom, Non Smoking, Private Pool (Garden View)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cribs/infant beds
  • 180 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View)

Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Villa, 3 Bedrooms, Non Smoking, Private Pool (Garden View)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Free cribs/infant beds
  • 400 sq m
  • Sleeps 9
  • 3 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 61 sq m
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 2 Double Beds, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Deluxe Room, 1 King Bed, Non Smoking, Ocean View | Premium bedding, pillowtop beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Room, 1 King Bed, Non Smoking, Ocean View (Balcony) | Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Premium bedding, pillowtop beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free cribs/infant beds
LCD TV
Pillow menu
  • 53 sq m
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
Eco-Tourism At Bai Khem, An Thoi Town, Phu Quoc, Kien Giang

What's nearby

  • Khem Beach - 10 min walk - 0.8 km
  • Phu Quoc Prison - 6 min drive - 2.5 km
  • Sunset Town Beach - 9 min drive - 3.7 km
  • An Thoi Cable Car Station - 11 min drive - 4.0 km
  • Sonasea Phu Quoc Night Market - 22 min drive - 16.9 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 34 min drive

Restaurants

  • ‪Starbucks - ‬9 min drive
  • ‪Anba Coffee - ‬94 min drive
  • ‪Runam Cafe - ‬10 min drive
  • ‪Tempus Fugit - ‬4 min drive
  • ‪Nga Lam Seafood Restaurant - ‬6 min drive

About this property

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Luxury eco-certified resort near Sao Beach
You can look forward to a free breakfast buffet, a beach bar, and a poolside bar at JW Marriott Phu Quoc Emerald Bay Resort & Spa. With a private beach, beachfront dining, and sun loungers, this resort is the perfect place to soak up some sun. Treat yourself to a massage at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and French cuisine. Fitness classes are offered at the 24-hour gym; the property also has a terrace, shopping on site, and a coffee shop/cafe. Free in-room WiFi is available to all guests, along with a garden and laundry facilities.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, free bicycle rentals, and coffee/tea in the lobby
  • A 24-hour front desk, barbecue grills, and a front-desk safe
Room features
All 244 individually furnished rooms offer comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-friendly workspaces.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels
  • Wardrobes/closets, balconies, and separate sitting areas

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Korean, Russian, Vietnamese

Similar properties

Exterior

InterContinental Phu Quoc Long Beach Resort by IHG

  • On private beach
  • Pool
  • Breakfast included
  • Spa
9.2 out of 10, Wonderful, 371 reviews
The price is SAR 751
SAR 851 total
includes taxes & fees
22 Jun - 23 Jun
InterContinental Phu Quoc Long Beach Resort by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Department of Chemistry B
  • French & Co
  • Pink Pearl
  • Red Rum
  • Tempus Fugit

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Billiards/pool table
  • Books
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6 meeting rooms
  • Business center
  • Conference center (7,406 square feet of space)

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 1350000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 1350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property has a strict no-smoking policy. Violators will be subject to a fine of VND 5,000,000.

We should mention

Pool access available from 6:30 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

Property is also known as

JW Marriott Phu Quoc Emerald Bay Resort
JW Marriott Emerald Bay Resort
JW Marriott Phu Quoc Emerald Bay
JW Marriott Emerald Bay
JW Marriott Phu Quoc Emerald Bay Resort Spa
Jw Marriott Phu Quoc Emerald &
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort
JW Marriott Phu Quoc Emerald Bay Resort & Spa Phu Quoc
JW Marriott Phu Quoc Emerald Bay Resort & Spa Resort Phu Quoc

Frequently asked questions

Does JW Marriott Phu Quoc Emerald Bay Resort & Spa have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is from 6:30 AM–6:30 PM.

Is JW Marriott Phu Quoc Emerald Bay Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Self parking is free at this property.

What time is check-in at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is JW Marriott Phu Quoc Emerald Bay Resort & Spa located?

Nestled on the beach, this Khem Beach resort is 1.2 mi (1.9 km) from Khem Beach and 2.2 mi (3.6 km) from Phu Quoc Prison. Sao Beach and Sunset Town Beach are also within 6 mi (10 km).

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JW Marriott Phu Quoc Emerald Bay Resort & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 215 out of 261 reviews
Rating 8 - Good. 32 out of 261 reviews
Rating 6 - Okay. 6 out of 261 reviews
Rating 4 - Poor. 5 out of 261 reviews
Rating 2 - Terrible. 3 out of 261 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing beach and customer service
Stayed 2 nights in Mar 2025

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and polite. The resort is very beautiful and clean. Plenty of pool option to choose where you want to swim. The beach was clean and sandy and not too deep, you can walk 50 meters out and the water is still not over your head
Stayed 1 night in Mar 2025

10/10 Excellent

Nicolas

The beach, the historic university theme
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. A perfect stay in Phu Quoc
Stayed 1 night in Dec 2024

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super fancy resort with high end quality of services as well as the aesthetics if the architectures around the resort. Staffs were friendly and hospitable. Thai curry dish ordered at Fugit restaurant was sub oar, lacks a bit of real Thai curry experience and flavor. The pools are nice and spacious and the resort is kept very clean and private. Beautiful private beach with white sands
Stayed 1 night in Mar 2025

10/10 Excellent

Clarissa

Liked: Cleanliness, amenities, property conditions & facilities
We had an amazing stay! Property is well maintained, rooms are large and comfortable, pool and beach are great! Good restaurant options! My only complain would be service and pool and restaurants, it was very slow.
Stayed 6 nights in Dec 2024

10/10 Excellent

Bo yeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and staffs are very kind and proefessional. Able to enjoy both beautiful beach and the pool areas.
Stayed 4 nights in Oct 2024

10/10 Excellent

HYE KYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior dedign!
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JW indelible

The resort, people and beach were beyond my expectations. Going back here again.
Stayed 1 night in Dec 2024

10/10 Excellent

HANGYEOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beautiful beach was truly spectacular. The hotel design was also unique and I liked it because it was a university concept. Not to mention the kindness and convenience.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was beyond my expectation. Exceptionally good!
Stayed 3 nights in Oct 2024

8/10 Good

Joana

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property. Very clean. Pools-not huge but enough. The private beach is steps away. Just there. Customer service in the dining area- especially at morning breakfast needs a LOT of improvement.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supper clean, wonderful staffs, beautiful calm beach, breakfast, drink are great.
Stayed 4 nights in Sep 2022

8/10 Good

Trinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet atmosphere
Stayed 3 nights in Aug 2024

10/10 Excellent

Van

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for relax and enjoy ❤️
Stayed 2 nights in Dec 2023

10/10 Excellent

Trung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Very comfortable beds
Stayed 1 night in Sep 2022

10/10 Excellent

Dung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place for relaxation.
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, fantastic location. Restaurant overpriced only bad thing to say.
Stayed 4 nights in Jan 2024

10/10 Excellent

Siu Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my girlfriend really enjoy the time in JW, Alice and Cindy take care of us really well, Food in Red Rum is also fantastic. However the fly is everywhere at night in Red Rum, even staffs are nice to provide us the spray, it is still a lots stay around the food.
Stayed 1 night in Aug 2024

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complimentary shuttle pickup and drop off from airport would be perfect.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied

Quiet and relaxing
Stayed 2 nights in Feb 2024

10/10 Excellent

Hang Yee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The theme of the hotel is interesting and we spent lots of time in exploring different “departments”
Stayed 1 night in Jan 2023

10/10 Excellent

Toru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the JW Marriott, following last year. We had a great time relaxing in the blue ocean with white sand, playing in the ocean with free SUP boards and other equipment, and relaxing in the quiet ocean-view pool. This time we were especially treated well by the warm and wonderful staff, who made us feel at home and relaxed with just the right sense of distance, making our stay even more wonderful than the last time! The staff who checked us in, whose name escapes me, was particularly helpful. He moved us to a cooler area so my husband could work on his PC while we were waiting to check in, and he took me on a cart ride around the resort to keep me occupied. Ms. Emma was always attentive to our comfort. She took pictures, sent us a handwritten greeting cards, and gave us gifts and earplugs to apologize for the noisy events (since I have insomnia). Ms. May at Tempus Fugit also took care of us every morning to make sure we were comfortable and to enjoy our breakfast, which helped us to enjoy a pleasant start to the day. Ms.SANG, who was in charge of the Lamarck tour and entertained us, was especially good to us! She took care of us every time we met her. She made us feel at home with fun stories, gave us useful information such as fireworks in SunsetTown, and gave us a lot of warmth and care. I cannot express how much I appreciate your hospitality ! Thank you so much to all the staff for making our trip a wonderful and unforgettable one!
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing bad to say

The best resort in Phu Quoc. We are going to make another reservation for this winter. That's how much we enjoyed it. A fun and unique concept with excellent maintenance, service, food & beverage. The location was also important for me. Personally, I prefer An Thoi area to Long Beach. Thank you to Manager Phoung who took good care of us, and Instructor Ha for a wonderful yoga experience by the beach during sunrise.
Stayed 2 nights in May 2024

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Truly unforgettable stay

From the moment we arrived at JW Marriott Phu Quoc, we felt welcomed and cared for in a way that exceeded all expectations. Every single staff member we encountered was incredible, but two people truly stood out—May from Guest Relations and Phoenix from Housekeeping. Their dedication and warmth made our stay even more special. May went above and beyond to ensure that we had the best experience possible, always checking in with us and making us feel at home. Phoenix’s attention to detail and kindness were remarkable—our room was always spotless, and she constantly surprised us with thoughtful gestures. During our stay, my brother unfortunately fell ill, and the hotel staff did everything in their power to support him. Their genuine care and assistance made a world of difference, and we are beyond grateful. The property itself is stunningly beautiful, incredibly calm, and impeccably clean—a perfect place to relax and unwind. And let’s talk about the food—especially the breakfast! It was absolutely breathtaking, with a wide selection of delicious options that left us speechless every morning. Overall, JW Marriott Phu Quoc is a great destination. With its outstanding service, serene atmosphere, and world-class dining, I can wholeheartedly recommend it to everyone looking for a luxurious and unforgettable getaway.
Stayed 4 nights in Nov 2024