2/10 سيّئ للغاية
Lita
٢٠٢٥ يونيو ٢٣
I almost don't have the heart to do this, but such a bad experience! And all the other reviews I have given on Google you will note online 5-star reviews, some even requested by local businesses just starting out, so I'm by far a Karen. However, this tale needs to be told due to unbelievably poor customer service.
I wanted to do sort of a staycation thing, bc my boyfriend and I spent a great few days at this hotel quite a few years ago, and remembered the great pool, looking at the stars at night out in Chandler, and finding many cool restaurants in the area. Unfortunately, I didn't feel well the day I was to check in, food poisoning, which is another story, so I called and asked if it was OK if I do a late check in the next morning instead. I was told that wasn't possible, I'd be canceled out of the computer system, which I thought was only going to be for that one day, and I could sort of see it, since I had reservations for 2 nights. But I told them OK, I'd get there, though it wasn't pleasant, as I'm not one to waste money and this was prepaid. So, I was traveling there that night, still a bit ill, when the shuttle I was on literally broke down and was smoking in Phoenix
due to the heat. I then called the front desk a second time, spoke to someone named Jonathan, I believe, and he was very polite and normal/decent sounding when I told him the situation and expressed I had a reservation for the second day, too, so could I please just come and check in for the second day at
Lita
أقام ليلتين (2) في شهر يونيو عام 2025