Banner Del E Webb Medical Center - 4 min drive - 3.0 km
Granite Falls Golf Course - 5 min drive - 3.8 km
Luke Air Force Base - 15 min drive - 15.4 km
State Farm Stadium - 20 min drive - 23.3 km
Getting around
Phoenix Sky Harbor Intl. Airport (PHX) - 48 min drive
Restaurants
In-N-Out Burger - 18 min walk
Raising Cane's Chicken Fingers - 15 min walk
Bonfire Craft Kitchen & Tap House - 3 min drive
Chipotle Mexican Grill - 3 min drive
Red Robin - 3 min drive
About this property
Holiday Inn Express Surprise by IHG
Property highlights
You can look forward to a free breakfast buffet, dry cleaning/laundry services, and a 24-hour gym at Holiday Inn Express Surprise by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center and a snack bar/deli.
Other perks include:
An outdoor pool with sun loungers
Free self parking
Express check-out, a TV in the lobby, and smoke-free premises
Luggage storage, free newspapers, and a gift shop
Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 115 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra amenities include:
Rollaway/extra beds (surcharge) and free cribs/infant beds
Bathrooms with shower/tub combinations and free toiletries
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Free RV/bus/truck parking on site
Wheelchair-accessible parking available
Onsite parking includes off-street options
Food and drink
Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
Snack bar/deli
Things to do
24-hour gym
Hot tub
Outdoor pool
TV in common areas
Family friendly
In-room crib
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli
Conveniences
24-hour front desk
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Business services
581 square feet of conference space
Business center
Computer station
Meeting room
Outdoors
Pool loungers
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
More
4 floors
Banquet hall
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Free crib
Rollaway/extra bed (surcharge)
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Towels provided
Entertainment
32-inch LCD TV with premium cable channels
MP3 dock
Food and drink
Coffee/tea maker
Microwave
Refrigerator
More
Air conditioning
Connecting rooms available
Desk
Free local calls
Free weekday newspapers
Heating
Iron/ironing board
Phone
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21
Check-out
Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Rollaway bed fee: USD 10.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
We should mention
Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn
Frequently asked questions
Does Holiday Inn Express Surprise by IHG have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10 PM.
Is Holiday Inn Express Surprise by IHG pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Holiday Inn Express Surprise by IHG?
Self parking is free at this property.
What time is check-in at Holiday Inn Express Surprise by IHG?
Check-in start time: 3:00 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.
What time is check-out at Holiday Inn Express Surprise by IHG?
Check-out is at 11 AM.
Where is Holiday Inn Express Surprise by IHG located?
Situated in Surprise, this hotel is within a 15-minute walk of Surprise Stadium and Surprise Tennis Center. Sun Village Golf Course and Banner Del E Webb Medical Center are also within 3 mi (5 km).
Have a question?
AI iconBeta
Get instant answers with AI powered search of property information and reviews.
Holiday Inn Express Surprise by IHG Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 775 out of 1007 reviews
10 - Excellent
775
Rating 8 - Good. 157 out of 1007 reviews
8 - Good
157
Rating 6 - Okay. 38 out of 1007 reviews
6 - Okay
38
Rating 4 - Poor. 18 out of 1007 reviews
4 - Poor
18
Rating 2 - Terrible. 19 out of 1007 reviews
2 - Terrible
19
9.6/10
Cleanliness
9.6/10
Staff & service
9.4/10
Amenities
9.4/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
10/10
It was ver clean and great to stay at!
Terea
Stayed 3 nights in May 2025
10/10
Hotel was nice and accommodating, the continental breakfast was also good.
Cesar
Stayed 2 nights in May 2025
10/10
Love this hotel
Stephanie
Stayed 2 nights in Apr 2025
10/10
Very helpful staff hotel it’s very clean rooms very kept really nice and clean great location very accessible to restaurants and shopping.
Gilberto
Stayed 3 nights in May 2025
10/10
Very clean
Great breakfast
Clean
Friendly staff
Jamie
Stayed 4 nights in Apr 2025
10/10
Friendly staff, clean place
Allison
Stayed 2 nights in May 2025
10/10
Great location
Robert
Stayed 1 night in Apr 2025
10/10
Excellent breakfast included. Friendly staff.
Mary
Stayed 2 nights in May 2025
10/10
The rooms are updated and very clean.
Michelle
Stayed 1 night in May 2025
10/10
Staff friendly and parking and check in was easy
Allison
Stayed 3 nights in Apr 2025
10/10
Great property for staycation
Adriana
Stayed 1 night in Dec 2024
10/10
Staff very helpful
lillian
Stayed 1 night in Apr 2025
10/10
Great place to stay for convenience to Spring Training.
Tony
Stayed 7 nights in Feb 2025
10/10
Staff was very helpful.
Richard
Stayed 1 night in Apr 2025
10/10
The property was well lit and felt safe to walk around with my dog. Room was super clean and breakfast was hot and tasted great.
Jacob
Stayed 1 night in Mar 2025
10/10
Clean
Susanne
Stayed 3 nights in May 2025
10/10
Easy to walk excellent service excellent breakfast
Erasmo
Stayed 4 nights in Jan 2025
10/10
He always loves staying here, everyone is so pleasant. Rooms are always clean.
John
Stayed 1 night in Mar 2025
10/10
What can I say?
Bed was comfortable
Daily staff for room was marvelous
John
Stayed 4 nights in May 2025
10/10
Clean well kept
kim
Stayed 3 nights in May 2025
10/10
Good parking
Maria A
Stayed 1 night in Apr 2025
10/10
The staff at your hotel was helpful and very friendly!
Jennifer
Stayed 1 night in Mar 2025
10/10
Everything was perfect!
Georgi
Stayed 4 nights in Mar 2025
10/10
Loved this hotel! Here for Royals spring training and could walk to the games!!