4/10 Poor
Nataliia
Traveled with partner
28 Jum. I, 2024
Disliked: Cleanliness, staff & service, amenities
So we booked a luxury room, but there was nothing luxury except one sofa .. it was covered in stains, when we lifted the pillow from the couch it smelled like corpses, there was dead bugs/cockroaches. it stank so much that we asked to take the sofa out of the room. The lady at the reception was angry and did not allow it, but she changed our room to another one without a terrible sofa, for which I am grateful. In general, the room looked clean if you didn't look closely, but if you look closely, you will see a lot of garbage on the floor; especially in the bathroom. In general, it was ok, the bed was clean and did not smell. I hope that after my review, the administration will throw out this sofa. However, I am sorry that people who stay in the hotel allow themselves to dirty the furniture so much. But it should be removed and such people should be fined.
Nataliia
Stayed 2 nights in May 2024