"We arrived exhausted with a baby in arms and they wouldn’t accept our reservation. Either the lady was too lazy to look, or there is a problem with the app, or the hotel doesn’t work with the app anymore but the listing is still here. Either way they wouldn’t let us stay and the lady was very rude. She didn’t even bother trying to be accommodating. Now this app won’t give me a refund as if I just chose not to stay there instead of being turned away. I had to book another stay and walk across...

"The staff was excellent. They went out of the way to make our stay outstanding. We had a long wait for our train departure back to Cusco and they helped us out with our checkout and allowed us to stay in their lobby. Room was very clean and comfortable "