"Clean parking was ok"

"I've stayed here two times in the last three years. Each time I had difficulty exiting the city-owned adjacent garage. Each time I had to leave the car and return to the hotel to enlist their help. Really stupid inept system. One time the hotel staff actually laughed in my face at my dilemma! During my most recent stay I spent far too much time attempting to find a working ice machine. First day there wasn't a single functioning machine on the floors so I had to traipse down to the lobby bar to...

"Helpful"

"Very disappointed with my stay. I booked a king corner suite well in advance for my son’s prom night and paid over $500. I called ahead and was approved for early check-in, and I arrived two hours before the standard 4 PM check-in. Even arriving that early, I was told the hotel had overbooked and was “upgrading” me to a standard room with two queen beds — a room that normally goes for under $200. If they were already overbooked at 2 PM, how many people were allowed to check in early ahead of...