"Clean and quiet!"

"I reserved a suite for my mother and I, not knowing it was on the second floor with no elevator. My mother is disabled and cannot climb stairs whatsoever. The front desk person had zero compassion for the situation and zero remedies since I booked with Expedia (a 3rd party). I ended up having to book another a room on the first floor and coud not cancel the suite. Hard lesson learned on not checking on floor and elevator situation. Aside from that, it was a pretty rundown property. The suite...

"نظافه الغرف وخاصه فرش الغرف متسخ"