"I chose this hotel for its central location and "Excellent" reviews, but my experience absolutely did not match the price or expectations. I paid £220 for a 1 night stay in a double room. There was a pest‑control device plugged into the wall in the bedroom, making a noticeable noise. The carpet in the room was visibly dirty, which I found strange considering the hotel claims to have had a full refurbishment in 2025... On the morning of checkout (around 7:30–7:45 AM), there was no hot water in...

"On arrival, the receptionist immediately required photo ID, took a copy of it, and needed a £100 deposit against any damage I might cause. This approach is not welcoming and friendly, but rather officious and distrustful. As a UK citizen using public transport, I did not have passport or driving licence with me. If I had not had a bus pass, I got the impression that I would have been given a room. Given that I had paid £180 for a one night stay, the deposit against damages seemed unnecessary....

"One of the worst hotels I've ever booked. We received check in instructions via email while we were on our flight to Edinburgh. Upon arrival we had no idea how to get into the building. We tried calling with no success (although this was probably user error given I've never tried calling an international number). Other guests finally came out, let us into the building and told us to check our email for the checkin instructions. We were in a room on the 2nd floor and had to lug our bags up 4 or...