"Amazing location, wonderful staff, room was amazing! Beds were so comfortable and room was warm and spacious. Highly recommend."

"On arrival, the receptionist immediately required photo ID, took a copy of it, and needed a £100 deposit against any damage I might cause. This approach is not welcoming and friendly, but rather officious and distrustful. As a UK citizen using public transport, I did not have passport or driving licence with me. If I had not had a bus pass, I got the impression that I would have been given a room. Given that I had paid £180 for a one night stay, the deposit against damages seemed unnecessary....

"One of the worst hotels I've ever booked. We received check in instructions via email while we were on our flight to Edinburgh. Upon arrival we had no idea how to get into the building. We tried calling with no success (although this was probably user error given I've never tried calling an international number). Other guests finally came out, let us into the building and told us to check our email for the checkin instructions. We were in a room on the 2nd floor and had to lug our bags up 4 or...