6/10 Okay
kaili
20 Rab. I, 2023
Liked: Room comfort
Great location but skeletal service
Photos looked amazing but actual property was aged 20 years and laid forgotten thereafter. There was only 1 reception staff around to cater to the entire premises (granted that I only saw two other couples stay around us).
The room was large with two stories, however upon check-in, noticed that cleanliness was subpar (stains in glasses, bathtub not cleaned). Housekeeping was only once a day and two pax to clean the entire place (hence not possible to be thorough - and they only spent 15 mins) so we noticed there will always be spots missing (i.e. bottles not refiled, cups / utensils not washed, bath area not washed, toiletries not refilled). Sheets were always changed though.
Service was also lacking. Had asked for scooter rental - but the reception only contacted one vendor and when that option ran out she told us to source for a vendor ourselves. We found one 4 doors down and were told by the scooter vendor that the hotel had their contact but just never called.
Lights were dim. Mirror lights were working but case was broken. Shower was weak with water tricking (irked my partner).
All in all, it was a functional place in a good location but you can't expect anymore service or help in this skeletal place.
kaili
Stayed 4 nights in Mar 2023