What time is check-out at Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1200 per vehicle applies.

Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels Reviews, Deals & Photos 2025

Q: Does Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels have a pool?

Yes, this property has an outdoor pool and a children's pool.

Q: Is Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels pet-friendly?

No, pets are not allowed at this property.

Q: How much is parking at Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels?

Self parking is free at this property.

Q: What time is check-in at Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

Q: Where is Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels located?

Situated near the beach, this luxury hotel is 1.3 mi (2.1 km) from Patong Beach and 2.2 mi (3.6 km) from Bangla Road. Kamala Beach and Karon Beach are also within 6 mi (10 km).

10/10 Excellent

Omar

6 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in the middle of Phuket!

Stayed 3 nights in Apr 2025

10/10 Excellent

Andrea

31 May 2025

Liked: Property conditions & facilities, room comfort

What a wonderful hotel. Spotlessly clean, staff can’t do enough to make your stay perfect. Breakfast more centred to Aisian tastes but good egg/omelette station. Very serene ambience to the hotel. My only criticism is the distance from Patong town, although they have a free shuttle 3 times a day. You can get a tut tut back for 200 thb if you barter.

Stayed 4 nights in May 2025

10/10 Excellent

Therese

15 March 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff was super friendly and service minded.

Stayed 14 nights in Feb 2025

10/10 Excellent

Masrur

25 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the room, breakfast, and incredibly friendly staff

Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

19 March 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and the counter service was friendly

Stayed 2 nights in Mar 2025

10/10 Excellent

Mohammadreza

3 December 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a very nice hotel with friendly staff and best chef in restaurant.

Stayed 5 nights in Nov 2024

10/10 Excellent

Alexandra Martha O

23 February 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were so friendly and helpful. Really enjoyed the breakfast every morning. Lots of variety. We went in to Patong Beach every evening for food and it was so lovely coming back to the peace and quiet Marina Gallery.

Stayed 8 nights in Feb 2025

10/10 Excellent

Steven

25 September 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and great views.

Stayed 8 nights in Sep 2023

6/10 Okay

Harveen

18 February 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Overall this property is for someone looking for a place to sleep only this property is not a 5 star facility at all. There were bugs in our room, the shower had a smell and the pool was not very clean either. Good place to sleep if your on a budget but nothing more then that.

Stayed 3 nights in Feb 2025

8/10 Good

leonard

17 April 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice quiet place with a great view from room.

Stayed 1 night in Apr 2024

8/10 Good

Duane

18 January 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great but the breakfast buffet was not

Stayed 4 nights in Jan 2025

10/10 Excellent

Jakob

17 November 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice place to stay. I recommend renting a vehicle to explore the island

Stayed 10 nights in Nov 2023

4/10 Poor

Harold

18 August 2025

Disliked: Amenities, property conditions & facilities

The hotel is marketed as 5-star, but both facilities and service fell short of that standard. The property felt dated, and communication was inconsistent, with messages through the Expedia app (including a request for transport) going unanswered. Its location is also less practical, with limited walkable cafés, shops, or convenience stores. On arrival at 8:15 pm, the only restaurant was closing at 8:30, leaving no dining options. Dinner service ends unusually early for a resort catering to international travelers. While the pool and sea view were excellent, the pool closed at 8 pm, and the fitness room offered only two treadmills and free weights. Guest rooms raised concerns. Door locks felt minimal, and a staff member entered with little notice to carry out repairs. Other issues included a leaking sink (repaired after reporting) and a crooked wall-mounted TV. Charges applied for basics such as ice and extra water, which could be handled more easily with vending machines. Policies also reduced the experience. A 3,000 THB cash deposit (or surrendering a passport) was required at check-in, more typical of budget hotels. At breakfast, payment was requested mid-buffet line before eating. I checked out early but was still charged in full. Staff said the no-refund policy came from Expedia, while Expedia later stated it was the hotel’s policy. Overall, the stay did not reflect 5-star standards, and travelers may wish to compare other options.

Stayed 13 nights in Aug 2025

10/10 Excellent

David

5 September 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sea view is amazing, rooms are great, they go out of their way for customer service.

4/10 Poor

Jose Rafael Pena

3 November 2024

Disliked: Amenities, property conditions & facilities

The restaurant lacked food choices for vegetarian guests and in all honesty it was overpriced again the staff spoke either broken english or no english at all we had to communicate via sign language they could have given me an upgrade to a better room the property was not full and they need to have better shuttle hours like 9 12 5 and 9

Stayed 3 nights in Oct 2024

10/10 Excellent

Annalaura

3 March 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, amazing pool with views

This hotel was even better in person. Amazing pools (they have two! All around the hotel and one of them has an amazing view of Kalim Bay and the Patong bay). I highly suggest to get a pool access room - it’s really great. The rooms were as in the pictures, the bed very big and comfortable and the room service SUPER quick. The breakfast and restaurant also very good, pretty high level. The hotel is 5 minutes in a car from the centre of Patong, but away from the noise and really quiet / romantic. All in all, I’d definitely come back - we loved it :))

Stayed 3 nights in Feb 2024

8/10 Good

Michelle

27 August 2023

Liked: Staff & service

A nice place to stay for just one night. Property in need of painting maintenence and a thorough cleaning. Lovely character being a colonial building. A great breakfast with everything you could ask for. August very quiet as we were the only people at dinner. A bit closer to the airport than patong beach. Nice staff

Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

10 April 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best hotel we have stayed at and we have travdlled a fair bit. The staff are a credit to this hotel, they couldnt have been more helpful throughout our stay. We were sad to leave them. The family room we stayed in, was immaculate and a great size for our family of 4. It had everything we needed, from toiletries, to a well priced mini bar and flip flops and robes. Clean towels were provided daily along with pool / beach towels. The pool was lovely too and even though there only a few sun loungers, we did not struggle to get one each day. The pool has great views. Staff helped with arranging daily transport to the beaches, shopping and restaurant areas, which was cheap. Either a grab or tuk tuk. I would definately return to this hotel and honestly cannot thank the staff enough for a great experience.

Stayed 6 nights in Mar 2024

10/10 Excellent

David

25 January 2023

Liked: Cleanliness, staff & service

Sunloungers limited in number and some damaged. Looked like they had not been cleaned for a number of years. The restaurant had limited opening times in operation during our stay and coffee machine not operational at breakfast time. Staff were friendly, helpful and 3fficient and the communal areas were well maintained, the only exception being the aforementioned pool area.

Stayed 16 nights in Jan 2023

10/10 Excellent

Nur Huzaimah

24 January 2023

Liked: Cleanliness, staff & service, property conditions & facilities

It’s colonial setting means the building is not new. There’s no spa or gym but there’s a small pool that you can utilise. Not much of a view ard the area. However the place is quaint with friendly staff. You cld dine in with room service and the food is excellent. Grab is also available. Our room overlooked a dilapidated and abandoned house so it gave a creepy feeling so just don’t look outside at nite. Patong beach is just out front and they provide tranport out, 10 mins ride. It’s an acquired taste.

6/10 Okay

Johan

15 February 2024

Liked: Room comfort

Not a five star property

This is not a 5 star product, and it’s a pity that it is allowed to be marketed on Hotels.com as such. The pool is very nice and only few people occupy the pool area - really nice ( however one picture suggests a non existing pool bar). The hotel rooms are on the large size, reasonably comfortable and they are airy an have a nice view over the bay. Breakfast service is understaffed, food is not re-supplied in a reasonable pace, some of the hotel guests eat like this was their last meal, and the also bring food from the buffet. Front desk are unable to swipe a credit card for securing restaurant, mini bar etc / you are forced to pay a cash deposit of THB 3000 or deposit your pass port. There is no conseriege, nor piccolo service upon arrival. Some of the public areas are not properly cleaned (windows in hallways, dirty staircase, lots of old dead insects etc). House keeping seems to not having space to store dirty laundry, extra beds etc, these are stored in the hallways temporarily and/or permanently.

Stayed 5 nights in Feb 2024

6/10 Okay

Naoual

12 February 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

We had a deluxe room with pool access, the room was spacecious and nice and clean. The room does not get too hot. The bed is too hard for our taste, but they can adjust this a little bit. For a five star hotel we expect a more personal treatment. We never had such a bad experience as in service and hospitality. We arrived too early to check in. So we waited for more than 2 hours. Unfortunately my husband was very sick and throwing up, hè needed to lie down. Because there was no room available before the official check in time, he had to lie down in the garden at the sofa. No one offered us even a glass of water when we arrived. The staff seemed not prepared for a group of early arrivals, even with our heavy big suitcases and someone who is sick there was no one at the door outside greeting is/helping us with lifting the luggage over the stairs inside. I had to go inside and ask myself if someone could come help us. When we went to the room at 14:00, they were still cleaning it for a few minutes. But when we checked out a few minutes later they called immediately to our room. Also we wanted to extend our stay for 1/2 days, at Expedia, Booking and the website of the hotel it said it was sold out. When we booked it was beginning of january and price per night was around 83 euro’s (without tax). At the reception the room was not sold out out, one time the reception said it was around 160 euro’s per night and one time around 180 eurO. We left and are never going back!

Stayed 4 nights in Feb 2024

10/10 Excellent

Linn

17 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2025

10/10 Excellent

Issa

15 May 2025

Stayed 6 nights in May 2025

10/10 Excellent

Joe

21 April 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Brilliant hotel. Great, friendly, helpful staff. Lovely style and feel to the place. We had a family room which was spacious and had great facilities. Pool area is lovely. The only drawback is it’s located at the top of a steep hill, so you are going to need transportation to get anywhere. But that’s obviously not the end of the world. The hotel themselves run a shuttle 3 times a day and bolt is cheap and easy. Would highly recommend and I would definitely stay here, or one of their sister hotels, again in the future.

Stayed 5 nights in Apr 2025

Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels

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