"Hotel is extremely dirty. The first room we checked into was extremely small and dimly lit. Thermostat was not working. Headboard of the bed was coated in dust. After complaining to the hotel staff, we were upgraded to a premium room which was slightly better in terms of space. However, cockroaches appeared in the middle of the night. After complaining again, the hotel allowed us to check out early and refunded us for the unused night. The staff tried to be helpful within their means and...