"Not clear"

"Very disappointed with my stay at LaQuinta. Our room had a strong smell of urine. There was black mold in the shower and the walls were dirty. During our 3 day stay we never had our room cleaned or trash removed. When asked for towels we were asked to come to the main desk to pick them up. We were very disappointed and will not be staying at LaQuinta in the future."

"No soap in our shower. Stayed overnight quickly so didn't really allocate time to ask for some, but we really shouldn't have to do that at all."