"The front desk clerk was very rude. Didn’t speak to me when I greeted him and just looked at me like I was keeping him from doing something…like he wasn’t supposed to be working. I would rather sleep in my car than stay at this motel ever"

"I booked thru Expedia. I messaged the property thru Expedia to advise I would be arriving on an overnight train so would arrive late and asked that they hold the room. I paid in full, in advance, for 2 nights. I arrived at the check in and the overnight clerk said they gave the room away. It was 530 am and my son and I had nowhere to go. It was awful. I have tried to get refunded thru Expedia but have received no refund. The worst hotel experience and Expedia experience I have ever had. All...

"Picked a non smoking facility because I cannot be around smoke. As soon as I got there the parking lot smelled of weed. I thought maybe I could just get to my room and get away from it, but at almost 2am, the room next to me was blaring music, and I couldn't escape the smell of weed. There was no sleep in my future after an 8.5 hour drive. I told the front desk there was no way I could stay here and needed to be reimbursed. Was told to call Expedia, Expedia told me I had to talk to the front...