"Positive: 1) Location was excellent/ accessible. Near restaurants and groceries. 2) Excellent staff 3) fridge and microwave on room 4) drinking water accessible on 1st floor Areas for improvement: 1) could not figure out how to program clock 2) need soap dispenser and wipes for kitchen sink 3) ice only accessible on lobby 4) moldy smell inside bathroom (forgot to mention to housekeeping) 5) electric outlets need to be more accessible (they were almost at floor level) 6) bigger main elevator"

"Location is amazing, just a few blocks from Times Square and Grand Central Station. Nice hotel for the price you pay, sure im picking it up on my next trip to NY."

"Friendly and helpful staff! The hotel is in the perfect location."

"I come to New York around this time annually to go to the Hip Hop Ed Conference. I choose to stay at Opera House instead of a closer hotel because of the beauty of the hotel and how nice the staff is. Zue is usually who I'm greeted by year after year and she is kind and knowledgeable. Give that lady a raise! I'll be back next year!"

"Incredible hotel with incredible staff! Highly recommend!!!"

"Great room and staff, poor breakfast, tiny gym"

"Wonderful staff and perfect location. We couldn’t believe how quiet the rooms are. Spotless room. Great shower."

"Hotel Newton was closed for renovation and despite calls and requests to Expedia they continue to send messages that I would and did stay there."