We could not reach anyone when we arrived. We waited for 3 hours in the lobby before we received a call. When we got the key, we struggled to turn the lock. We did not get any instructions about the apt. Someone did show up to fix the lock, which took almost an hour. 3 mornings there was no hot water to shower with. We were instructed to resent the electric panel. Occasionally that worked. On May 31 at 3:30 am, the smoke alarm went off. No smoke or fire. Asked for instructions to work washing machine and dryer, which we got but took too long to wash and dry small amount.We choose this apt, first because it is a great location--we were happy with that and how quiet and safe it was and that it had laundry machine. We had to use a laundry mat to wash our clothes. There was no drying rack in the apt. Not enough hooks in the bathrooms or apt to hang towels or clothes to dry. Small bathroom did not have a shower door so the floor always got wet. Large shower had door but no shelve to put soap and shampoo. It would be difficult to have 6 people in the apt with the large dinning table and fold out couch. We appreciated that the management company did get back to us most of the time. The apt did stay cool even in the heat and there was a fan. We loved the cafes, restaurants, shops, Rue Claire and Metro very close to the apt. The location is excellent and I think everyone tried to solve the issues. Needs to be better communication and some simple fixes and better coordination.