"This is a solid hotel with some quirks you should be aware of. The layout is inefficient, with restaraunts/bar, check in, and the general store on the 8th floor with a klunky elevator system. It takes a while to navigate how busy the common areas are, and simply getting to your room can take a while. It has several convention spaces, so the foot traffic is intense. That said, the room was excellent with fun views of Times Square. The service everywhere is very attentive and helpful. The...

"There was no hot or cold water at the hotel from midnight until 5 a.m. We arrived at 12:30 a.m., so we couldn't use the toilet or take a shower. Upon arrival, we discovered that the staff had lost our reservation. Furthermore, although the hotel is located on the airport grounds, there is no direct pedestrian walkway from the terminal—we had to take a shuttle. But if you're going to take a shuttle anyway, you could just as well go to any other hotel that costs half the price. We are very...

"Clean carpet Great bed Great linens and towels Nice shower Left for airport before breakfast But - complimentary coffee at 5 a.m. would be nice"

"First time vacationing in the city. The accommodation was super!"

"No pool u have pay for parking 20 a day."

"It was very clean, the staff were great and the food was delicious. Great place to stay."

"Quite outdated property in need of updates. There are no USB chargers in the room, though one charging pad has been provided. Our room looked out at eye level to a rooftop and on that rooftop was an odd collection of plants, plant containers, and various items yet clearly not an actual herb garden for the kitchen. There is no room service which we overlooked when booking but one can order online and pick up items on the lobby level. The staff were all very friendly and helpful however which...